Terms & Conditions

By choosing to purchase a BigRoo product, you agree to the following Terms and Conditions that govern the contract of sale
ie. Warranty and Refund policies, postage and handling fees, shipping information and payment details. ..

1. Purchasers need to read and agree to all of the warranty, return and refund policies from BigRoo prior to buying. Please DO NOT PURCHASE IF YOU DO NOT AGREE with ALL of the Terms and Conditions of Sale and the Warranty and Returns policies. ..


2. PayPal Transfer is preferred payment method. Online bank transfer payments are available on request & must include user ID in the payment description field or delivery will be delayed. Bank transfers/deposits will take longer to process than PayPal payments. It will be the responsibility of the purchaser to notify BigRoo that the transfer has been completed. ..


3. Your item will be shipped within 2-3 business days after payment has been received in full. ..


4. If you experience any difficulties with the delivery of your item or are having product issues, please contact BigRoo and we will assist you ASAP. ..


5. All correspondence must include your full name, your user ID and transaction number. ..


6. While all care is taken, any errors or omissions in the item details are unintentional. .. 

     -All images are used for illustration purposes only

     -All product measurements are approximations


7. Any items which may require additional plumbing or electrical wiring we highly recommend that a qualified trades person carry out the work. ..


8. To help minimise freight costs products are dispatched from various warehouses across Australia within 2 to 3 business days of payment receipt. ..


9. Under no circumstances is pick up possible. ..


10. If the purchaser changes their mind or physically damages the product, there will be no refund or replacement. ..


11. BigRoo adheres to all trading rules applied by relevant Australian laws. ..


12. Please remember, this is a contract, failure to comply with all the Terms and Conditions will result in the purchaser being blocked from future purchases from BigRoo. ..


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