Warranty & Returns

1. Unless otherwise indicated, All items come with a 12 month warranty period. ..

2. You are required to contact BigRoo before you return any product(s) as we maybe able to resolve the issue without the need to return the item. ..

3. BigRoo will endeavor to repair or replace your product if it is found to be Dead on Arrival (DOA) within 21 days from the date of purchase.  Any DOA's must be returned to BigRoo within 14 days from the date of dispatch. ..

4
. In the unlikely event that a product is received faulty or becomes faulty during the warranty period, BigRoo reserves the right to repair the product first. If item is not repairable BigRoo will replace faulty product with new, if replacement not available, a full refund will apply. ..

5
. If a product needs to be returned for warranty repairs BigRoo will generally cover those costs. ..

6
. All products returned for warranty purposes will be checked by our repairer. Should the product be faulty due to improper use then the warranty will be voided and the purchaser will be liable for the repair and all postage charges. If the purchaser does not want the product repaired, the purchaser must pay for the return postage; this will be the same postage cost as per the initial postage paid during checkout. ..

7. BigRoo will not accept any product returns by COD. ..

8
. For all LCD screen products, BigRoo will provide replacement if the product has more than 3 dead or bright pixel(s) displayed on the LCD screen. The purchaser must contact us within the warranty period, otherwise a replacement will not be provided. ..
 
9. Cosmetic/aesthetic blemishes developed through use and/or wear and tear does not constitute a defect and would not give rise to a warranty claim. ..

10. In some instances where an item is correctly described but the purchaser is not happy with the product, BigRoo may request up to 20% of the final sale price as a restocking fee, and also any eBay fees must be deducted. In this case the postage both ways is also non-refundable. In the case of items marked as Free Delivery, any costs for initial delivery will also be taken of the Refund. Any refund will not be given until the items and all accessories have been received and checked to be still in new and unopened condition, and can still be sold as such by BigRoo. ..

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